Will be coming back!
Well, let me just say that Shawnee Village exceeded my expectations in every which way. My girlfriend and I stayed here for our first anniversary.
The only hitch I had while there was that I was having flowers sent to the resort to be delivered the day of. Well someone was supposed to make a note on my reservation that they were being delivered for me and I wanted them put in my villa for when we got there as a surprise. The message never got across because the flowers weren't signed for and there "was no one there by that name" so they never got delivered. The resort front desk staff apologized profusely for the error and I said that it wasn't THEIR fault (it was whoever I talked to on the phone in the first place for not passing the message along). Let me just say that the customer service is FANTASTIC. The supervisor was on the phone with UPS for a good half hour or so while I waited to see if they could still come out that night. They were unable to which I understood since it was almost 6pm by that time. The supervisor gave me a complimentary bottle of wine for the trouble. It just blew me away at the lengths they went to satisfy me as a customer. She also informed me that she upgraded our villa to include a jacuzzi (I requested one but couldn't get one when I made the reservation) before we got there at no extra charge since there was a nicer one available. That alone made me want to definitely stay again.
The villa we had was in the Ridge Top section. It was very nice and clean. The kitchen was well stocked - better than some suites I've stayed in in regular hotels. A washer and dryer was included which looked new and well as the oven range. Our bed was comfortable and we both slept very well. No noise from what few neighbors we had all week. The location is great as well and it's close to everything. The only negative I have about the resort in general is the water pressure. I wish it was higher. Also, the golf and game room should be free to guests and you also have to pay for the WiFi which isn't a big deal if you go to relax (which is the point, isn't it?). Overall, I will be coming back in the future. I would recommend this to anyone.
-00teggyls via TripAdvisor